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Santa Cruz BCycle Customer Service is available to keep you riding!

System Hours: 24 hours a day, 7 days a week

Monday - Friday, 8am - 11pm local time:

Please TEXT 831-278-3132 for assistance at a station, or with questions about pass types and/or your rides. Texts received after 11 pm will be handled the following morning.

Saturday and Sunday, 8am - 11pm local time:

Please TEXT 831-278-3132 for assistance at a station, or with questions about pass types and/or your rides. Texts received after 11 pm will be handled the following morning.

You may also email santacruz@bcycle.com for account issues, but the quickest reply will result from texting 831-278-3132.
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